Feedback from previous guests about their experience.
70%
liked the hotel and would stay again
beautiful view
central location
noisy rooms
poor receptionist service
7.0/10
Very good
Rooms
7.0
Location
8.0
Service
6.8
Dining
7.3
Guest reviews
7.0/10
based on 4 reviews
7.8
7.8/10 based on 1962 reviews
Mike
United States,
March
2024
6.2/10
My stay at the hotel was a mixed experience. The rooms were nice and clean, but the view could use some improvement. The service was a bit hit or miss, with some staff being unfriendly while others were welcoming. The location was convenient for bus travelers, but the hotel had some drawbacks like a stained playing surface. The dining was satisfactory with a good variety, although the noise from neighboring rooms was a downside.
Rooms
7.0
The rooms were nice and clean, but the view should have come with a warning.
Service
5.0
The service was a mix of unfriendly and friendly interactions.
Location
6.0
The location was convenient for bus travelers but had some drawbacks like a stained playing surface.
Dining
7.0
The dining had a good variety, but noise from neighboring rooms was disruptive.
Facilities
The hotel had satisfactory facilities.
William
United Kingdom,
February
2024
6.8/10
The hotel is conveniently located near the bus station, overlooking a lake, making it a fantastic spot for a stay. The staff was friendly, but there were some issues with connectivity when processing payments. The rooms were small and a bit poorly ventilated, but the one with a double bed and pull-out sofa bed was much more pleasant.
Rooms
6.0
The room was small and poorly ventilated but the one with a double bed and pull-out sofa bed was much nicer.
Service
7.0
The staff was very friendly but had some issues with connectivity when processing our credit card.
Location
8.0
The hotel is situated near the bus station, overlooking a lake, which makes it a fantastic location.
Dining
7.0
Facilities
6.0
The facilities were adequate but could use refurbishment.
George
United States,
January
2024
8.0/10
The hotel had pros like a beautiful view of the grounds and lake, comfortable rooms with a double bed and a pull-out sofa bed, and a very central location in Fagernes. However, the noise from neighboring rooms and water pipes was disturbing, and the receptionist's service fell short.
Rooms
7.0
The rooms were nice and clean and overlooked the beautiful grounds and lake with the mountains in the distance, though the noise from neighboring rooms and water pipes was a downside.
Service
8.0
The service improved after initial issues, with an apology for poor staffing and queues. The housekeeping and commercial services were excellent.
Location
9.0
The hotel's location was perfect, very central in Fagernes with a beautiful lakeside view and within walking distance to shops and sights.
Dining
8.0
The dining experience was comparable to a luxury hotel in Oslo, excluding a temperamental coffee machine.
Facilities
8.0
The facilities were well-prepared and adequately met needs, considering the current limitations.
beautiful view
noisy rooms
Michael
United Kingdom,
April
2023
7.8/10
The hotel offered clean and spacious rooms, ideal for families, but some maintenance issues like a crack in the balcony. The view was overlooking the parking lot. The service was friendly but lacked attention due to staff being outside smoking. The location was central, with stunning views of hills and water, perfect for bus travelers. The dining experience was good with a large spread, but the promised nice view turned out disappointing. Overall, a convenient stay with some minor drawbacks.
Rooms
8.0
The rooms were very clean and more than enough for our family, with just minor maintenance issues that could be fixed. The balcony had a crack, but the overall space was comfortable.
Service
7.0
The service was friendly, but at times staff seemed more interested in smoking outside. They were still helpful and apologetic for poor staffing.
Location
9.0
The location was perfect, very central, beside the water, offering stunning views of hills and water. Ideal for travelers by bus and conveniently near the bus station.
Dining
7.0
The dining was satisfying with a large spread of traditional regional dishes, though the promised nice view didn't live up to expectations.
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